MS-DOS Subsystem Error
August 7, 2004, a few users have notified the White Estate
of their inability to execute installation of The Ellen
G. White Writings, v3.0 CD-ROM. When trying to run the
setup.exe file from their EGW CD-ROM, a 16-bit MS-DOS subsystem
error occurs. This "bug" mainly affects users with
Microsoft Windows XP Service Pack 2, and Windows 2000 Service
Pack 4. Aditionally, the greatest number of affected users
seem to be those with newly purchased computer systems after
the aforementioned date. Also of note, it mostly affects systems
where the manufacturer has pre-loaded a customized Windows
you are experiencing the same problem when trying to install
any of the following Ellen G. White Writings v.3.0 products:
Standard Library Edition; The Complete Published Edition; Legacy
of Light Standard Edition; or Legacy of Light Research Edition,
please read on for a quick and easy solution.
trying to run setup.exe from your EGW CD-ROM drive
and it fails to execute. Instead, a pop-up dialogue box labeled:
"16-bit MS-DOS Subsystem" appears
with the following message:
system file is not suitable for running MS-DOS and Microsoft
Windows applications. Choose 'Close' to terminate the application."
there is a quick and easy "fix" to this problem. A self-install
executable has been created to patch your missing or corrupted
MS-DOS Subsystem files, thus allowing you to install The
Ellen G. White Writings v3.0 CD-ROM onto your computer
after a system restart.
average user need not worry how the patch works. But if you
are interested, please visit the following link for a detailed
Microsoft knowledge base article outlining the cause and remedy
of this problem: http://support.microsoft.com.
Optionally, for registered users you can call the toll-free
support number, 1 800 WHT-DISC (1 800 948-3472), for "talk-thru"
help in making these changes.
download the 1KB executable file for your particular Windows
operating system, click on the applicable O.S. link below. Choose
either to Run or Save the file. Running
the correct O.S. file will automatically make
the necessary modifications for you. (For XP SP2 users,
choose Run when you see the Internet Security warning for "unknown
publisher" as you can trust the White Estate.)
Some Internet providers will only allow you to save an
executable to your computer hard drive. If so, be sure to save
the file to a directory or location convenient for you to find
it again. After downloading, "run" the file either by double-clicking
on it or by entering its name and path in the "Run" dialog box,
accessible from the Start menu.
Click here for the Windows 2000 patch
here for the Windows XP patch file.
the quick install process is complete, first make sure
you restart your computer to implement the
patch, before trying to install The Ellen G. White Writings
v3.0 CD-ROM onto your computer.